Blendtec's customer service experts are here to help you with
warranties and any questions you may have. You can reach us Monday through Friday between 8:00 a.m. and 5:30 p.m. MST by calling
1-800-748-5400. When you call, please have your machine with you so we can troubleshoot together. Also please be ready to tell us the following:
- Blender serial number
- Place of purchase
- Date of purchase
- Name of the jar you're using (WildSide+, FourSide, or Twister)
- 4- or 5-digit number on the jar's bottom
Here are some simple troubleshooting steps you can try before you call us:
- If your blender is abnormally loud: Run a blend cycle without the jar on the blender.
- If the noise diminishes, the jar needs to be replaced.
- If your blender has a burning smell: Run a blend cycle without the jar on the blender.
- If the burning smell continues, please call customer service to complete more troubleshooting.
- If the burning smell stops, the jar needs to be replaced.
- If your blender is smoking: Run a blend cycle without the jar on the blender.
- If the blender continues to smoke, please call customer service to complete more troubleshooting.
- If the blender stops smoking, the jar needs to be replaced.
- If your blender’s LCD shows the message Over-temp: Unplug the machine and allow it to cool for 20 minutes.
And now for some tips on prolonging the life of your
blender jar(s):
- Spin the shaft at the bottom of the jar before you put the jar on the blender. This step will help break any sugar built up on the seal.
- If you are going to store the jars for a while, put some food-grade oil around the seals. (The seals are self-lubricating, so when you use the jars regularly you do not need to add oil.)
- If you have more than one jar, alternate their use to keep the seals lubricated.
I purchased my blendtec in 2012. I use it once per month. This morning I had it on smoothie setting and it stoped after 20 seconds. I plugged into another outlet – but the LCD screen is blank – the unit appears to have lost al power.
My widemouth four side jar is starting to look very stained since I started using it every day. Anything I should be concerned about or is there a way to clean it?
Please give our customer service team a call at 1-800-748-5400.
My name is Wai, my blendertec es3 is more than 7 years old, recently I use to grind pork meat , & suddenly the motor stop working, there is no smoke or spark.where I can send to fix?
Please give our customer service team a call at 1-800-748-5400, it sounds like there may be an issue with your jar.
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