Getting the Most from Blendtec's Customer Service
Blendtec's customer service experts are here to help you with warranties and any questions you may have. You can reach us Monday through Friday between 8:00 a.m. and 5:30 p.m. MST by calling 1-800-748-5400. When you call, please have your machine with you so we can troubleshoot together. Also please be ready to tell us the following:
- Blender serial number
- Place of purchase
- Date of purchase
- Name of the jar you're using (WildSide+, FourSide, or Twister)
- 4- or 5-digit number on the jar's bottom
- If your blender is abnormally loud: Run a blend cycle without the jar on the blender.
- If the noise diminishes, the jar needs to be replaced.
- If your blender has a burning smell: Run a blend cycle without the jar on the blender.
- If the burning smell continues, please call customer service to complete more troubleshooting.
- If the burning smell stops, the jar needs to be replaced.
- If your blender is smoking: Run a blend cycle without the jar on the blender.
- If the blender continues to smoke, please call customer service to complete more troubleshooting.
- If the blender stops smoking, the jar needs to be replaced.
- If your blender’s LCD shows the message Over-temp: Unplug the machine and allow it to cool for 20 minutes.
- Spin the shaft at the bottom of the jar before you put the jar on the blender. This step will help break any sugar built up on the seal.
- If you are going to store the jars for a while, put some food-grade oil around the seals. (The seals are self-lubricating, so when you use the jars regularly you do not need to add oil.)
- If you have more than one jar, alternate their use to keep the seals lubricated.
You will need to contact customer service for assistance, 800.748.5400. Please be sure you are near your blender when you call.
I need to replace some parts that broke on my Blendtec Model ES3 with Serial # TTBB 359655 I purchased this from Costco in San Francisco a little over a year ago. I have a picture of the parts that broke can you please mail them to me but may I have your email address so I can send them to you please? Thanks
thank for your reply, and it is helpful to me. :)
Hi Melody,
We use a grease that is only in the bearing.
The bearing has a small amount of grease in it that is contained within the bearing, the bearing has its own seals to help contain the grease within the bearing, it is very unlikely that the grease would leak out of the bearing, travel upward against gravity, and then leak into the product in the jar.
Hi John,
This should not be happening. Please call 800.748.5400 for assistance. Be sure you are near your blender when you call.
Thanks
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