If you have any problems with items you've received, please call our helpful customer service team (1-800-BLENDTEC). You may initiate a return for a full refund of an item within 30 days of the item being delivered, minus shipping charges. * We must receive your returned item at our processing facility within 45 days of delivery. You must return the item with all original materials included in the shipment; failure to provide all materials included in the shipment will cause a delay in or a refusal of your refund request.
After the 30-day time frame has lapsed, we will repair or replace your item in accordance with the warranty outlined in your item's user manual.
How to initiate a return:
- Call Blendtec's customer service team (1-800-BLENDTEC); make sure to have your item's serial number.
- A helpful customer service representative will verify and authorize your return and provide instructions on how to return the item.
- Follow the instructions given by the customer service representative to ensure a timely return.
AddressBlendtec Corporate Headquarters
1206 S. 1680 W.
Orem, UT 84058
P: 1-800-BLENDTEC (1-800-253-6383)
F: (801) 802-8584
Hours: Mon. – Fri. 8:00 am - 5:30 pm (MST)
If you follow the return policy procedures, you can expect to receive your refund within 4 weeks of shipping your item to Blendtec. In many cases, you will receive a refund sooner; however, we estimate 4 weeks because of the time required for return shipping (up to 14 days), product inspection at our returns facility (up to 5 business days) and processing from your bank or credit card company (up to 5 business days). We will issue your refund in the form of payment you used to make your purchase. Please note that we will not cover return shipping costs.