If you have any problems with items you've received, please call our helpful customer service team (1-800-BLENDTEC). You may initiate a return for a full refund of an item within 30 days of the item being delivered, minus shipping charges. * We must receive your returned item at our processing facility within 45 days of delivery. You must return the item with all original materials included in the shipment; failure to provide all materials included in the shipment will cause a delay in or a refusal of your refund request.
After the 30-day time frame has lapsed, we will repair or replace your item in accordance with the warranty outlined in your item's user manual.
If you follow the return policy procedures, you can expect to receive your refund within 4 weeks of shipping your item to Blendtec. In many cases, you will receive a refund sooner; however, we estimate 4 weeks because of the time required for return shipping (up to 14 days), product inspection at our returns facility (up to 5 business days) and processing from your bank or credit card company (up to 5 business days). We will issue your refund in the form of payment you used to make your purchase. Please note that we will not cover return shipping costs.