The Blendtec Blog

Fuel / Nurture / Create

Blendtec's Twister jar

Getting the Most from Blendtec’s Customer Service

Facebooktwittergoogle_pluspinterest

Blendtec's Designer Series Blenders

Blendtec’s customer service experts are here to help you with warranties and any questions you may have. You can reach us Monday through Friday between 8:00 a.m. and 5:30 p.m. MST by calling 800-253-6383. When you call, please have your machine with you so we can troubleshoot together. Also please be ready to tell us the following:

  • Blender serial number
  • Place of purchase
  • Date of purchase
  • Name of the jar you’re using (WildSide*,WildSide+, FourSide, or Twister)
  • 4- or 5-digit number on the jar’s bottom

Here are some simple troubleshooting steps you can try before you call us:

  • If your blender is abnormally loud: Run a blend cycle without the jar on the blender.
    • If the noise diminishes, the jar needs to be replaced.
  • If your blender has a burning smell: Run a blend cycle without the jar on the blender.
    • If the burning smell continues, please call customer service to complete more troubleshooting.
    • If the burning smell stops, the jar needs to be replaced.
  • If your blender is smoking: Run a blend cycle without the jar on the blender.
    • If the blender continues to smoke, please call customer service to complete more troubleshooting.
    • If the blender stops smoking, the jar needs to be replaced.
  • If your blender’s LCD shows the message Over-temp: Unplug the machine and allow it to cool for 20 minutes.

And now for some tips on prolonging the life of your blender jar(s):

  • Spin the shaft at the bottom of the jar before you put the jar on the blender. This step will help break any sugar built up on the seal.
  • If you are going to store the jars for a while, put some food-grade oil around the seals. (The seals are self-lubricating, so when you use the jars regularly you do not need to add oil.)
  • If you have more than one jar, alternate their use to keep the seals lubricated.

*The WildSide jar is no longer available for purchase. Please check out our new and improved WildSide+ jar.

(21) Comments on “Getting the Most from Blendtec’s Customer Service

  • Daniela Abel

    Hello Mary, this is Daniela,
    may I ask you a question? My Blendtec from the Professional Series is a refurbished one. It shows the message 00522 after I do liquefying for my green juices. Is this something I have to be concerned about?
    Thank you very much for a response
    – Daniela Abel

    • Does it always show the same number, or does the number increase?
      The numbers you are looking at may be the cycle count. It shows that you have used the machine 522 times. There is nothing to be concerned about. It sounds like it is running great.

  • Hi!

    When I run my blendtec and use the increase speed. I notice increase on 1-4 but beyond that it sounds like it does not increase. My 4 setting sounds the same as my 10 setting.

  • melody chung

    hello~ I would like to know that which kind of food-grade oil is fitted to the seals of the jars,what kind of the Operating Temperature Range of the food-grade oil could be used on the seals?

    • Hi Melody,
      We use a grease that is only in the bearing.
      The bearing has a small amount of grease in it that is contained within the bearing, the bearing has its own seals to help contain the grease within the bearing, it is very unlikely that the grease would leak out of the bearing, travel upward against gravity, and then leak into the product in the jar.

  • Claudia Tambunting

    I need to replace some parts that broke on my Blendtec Model ES3 with Serial # TTBB 359655 I purchased this from Costco in San Francisco a little over a year ago. I have a picture of the parts that broke can you please mail them to me but may I have your email address so I can send them to you please? Thanks

  • Moshe Fudim

    We have permanent “Overload” on the display, motor doesn’t start, power on/off doesn’t help. Is it possible to reset the blehder or to take to the service station? Our model ES3, total blender black.

    • Hello,
      I’m sorry to hear you are having issues with your blender. Please call 800.748.5400 for assistance in getting this issue resolved. Be sure you are near your blender when you call.

  • Eileen Danko

    My plastic Bledtec canister always gets discolored. The new one my friend just bought me is already starting to change color…parts of it do not look clear anymore. My brother suggested I rub castor oil in the plastic so it will not absorb. Would you recommend that…or do you have any suggestions?

    Thank you!
    ~Eileen

    • Hi Eileen,

      Sometimes certain foods/spices can stain/cloud the jar over time. We do not recommend using castor oil. However, here’s an article with some cleaning tips: http://www.blendtec.com/blog/how-to-maintain-your-blender-jar/.

      If the above tips aren’t working for you, we recommend that you:
      1. Fill the jar with hot water.
      2. Add 1-2 teaspoons of liquid chlorine bleach.
      3. Stir for 10 seconds to mix water and bleach. Let mixture stand in jar for 5 minutes.
      4. Empty water/bleach mixture. Turn jar upside down on dish rack until dry.

      Others have found success with:
      – Juice of 1 lemon, 2-3 Tbsp of baking soda, and some water. Then, run on a high speed and scrub with non-scratch sponge.

      – Vinegar mixed with baking soda (and some water) will also work. Then, run on a high speed and scrub with non-scratch sponge.

      – Or, 1-2 Tbsp. powdered dishwasher detergent dissolved in 1-2 cups hot water, left to soak for 1 hour. Then, scrub with non-scratch sponge.

      – To get ‘smells’ out, just grinding up a lemon works like it does for your garbage disposal.

      Combine Lemi Shine® Original with some powdered dish washer detergent and let soak in the jar for 20 minutes.

  • Betina

    There’s a foul odor coming from the seal and compartment under the blade. How do I take it apart to clean the seals and compartment under blade?

    • Hi Betina,
      Here are some tricks that should help get rid of the odor:
      Fill the jar with hot water.
      Add 1-2 teaspoons of liquid chlorine bleach.
      Stir for 10 seconds to mix water and bleach. Let mixture stand in jar for 5 minutes.
      Empty water/bleach mixture. Turn jar upside down on dish rack until dry.

      Others have found success with:

      – Add the juice of 1 lemon, 2-3 tbsp of baking soda, and some water to jar. Run on a high speed for about 10 seconds, pour the water out and scrub with a non-scratch sponge.
      – Vinegar mixed with baking soda and some water will also work. Run on a high speed for about 10 seconds, pour the water out and scrub with a non-scratch sponge.
      – Add 1-2 tbsp powdered dishwasher detergent dissolved in 1-2 cups hot water, let soak for 1 hour. Then, scrub with a non-scratch sponge.
      – Combine Lemi Shine® Original with some powdered dishwasher detergent and let soak in the jar for 20 minutes.

  • Collin Noble

    So far so good. Just bought the Classic 570.

    I don’t like the tally of uses that display on the LCD INFORMATION CENTER. How can I disable this unnecessary information from appearing.
    And why did you program such a needless function, unless I am missing the big picture here.

    Cheers,
    Collin

    • Hi Collin,
      You cannot disable the cycle count on the machines. It was originally designed into our machines when we were only making them for commercial use, but we decided to keep the feature when we started making them for home use. We’ve kept the feature because our customers seem to love knowing how much they use their Blendtec.

  • Jignesh

    My blendtec shows over temp in LCD display and smokes like someone is smoking cigaratte. Should I worry? What should I do now since I never notice before. Does it indicate problem in machine. Please help me. I have this one since 2015.

  • Angel

    I have had my blendtec for about six years now, and use it almost once daily on the smoothie setting. for the past week, when I use the smoothie preset, it is unusually loud. after six years of daily use, I know exactly what it should sound like. it sounds much louder and higher pitched, almost like the soup setting, or it is spinning an air pocket (which is not the case). it is making everyone at home cranky in the morning. still blends ok and no leaks, smoking or overheating. what’s going on?

    • Jessica Andreasen

      Please give our customer service team a call at 1-800-748-5400 and they’ll help you out! They are trained to troubleshoot over the phone and should be able to tell you what’s going on based on how it sounds.

Leave Comment

Your email address will not be published. Required fields are marked *

*

*

*