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Getting the Most from Blendtec’s Customer Service

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Blendtec's Designer Series Blenders

Blendtec’s customer service experts are here to help you with warranties and any questions you may have. You can reach us Monday through Friday between 8:00 a.m. and 5:30 p.m. MST by calling 800-748-5400. When you call, please have your machine with you so we can troubleshoot together. Also please be ready to tell us the following:

  • Blender serial number
  • Place of purchase
  • Date of purchase
  • Name of the jar you’re using (WildSide, FourSide, or Twister)
  • 4- or 5-digit number on the jar’s bottom

Here are some simple troubleshooting steps you can try before you call us:

  • If your blender is abnormally loud: Run a blend cycle without the jar on the blender.
    • If the noise diminishes, the jar needs to be replaced.
  • If your blender has a burning smell: Run a blend cycle without the jar on the blender.
    • If the burning smell continues, please call customer service to complete more troubleshooting.
    • If the burning smell stops, the jar needs to be replaced.
  • If your blender is smoking: Run a blend cycle without the jar on the blender.
    • If the blender continues to smoke, please call customer service to complete more troubleshooting.
    • If the blender stops smoking, the jar needs to be replaced.
  • If your blender’s LCD shows the message Over-temp: Unplug the machine and allow it to cool for 20 minutes.

And now for some tips on prolonging the life of your blender jar(s):

  • Spin the shaft at the bottom of the jar before you put the jar on the blender. This step will help break any sugar built up on the seal.
  • If you are going to store the jars for a while, put some food-grade oil around the seals. (The seals are self-lubricating, so when you use the jars regularly you do not need to add oil.)
  • If you have more than one jar, alternate their use to keep the seals lubricated.

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